What are the setup fees and monthly costs involved?
Hosteach.com charges a one time setup fee depending on the size and type of webhosting package ordered. The full rate charts for available hosting packages are shown on the Web Hosting pages.

How do I set up my email?
Hosteach.com web hosting clients can set up POP Accounts, Forwarders/Aliases, & Auto-Responders in the Web Browser Control Panel that comes with every Hosteach.com web hosting package. This can be done by yourself, and without any assistance from the Hosteach.com staff.

How do I upload my files?
All Hosteach.com web hosting packages allow the usage of FTP, Telnet, SSH, File Manager, MS FrontPageT, and other web development publishing programs, to upload files to your website.

Is there a trial period or money-back guarantee?
Hosteach.com offers a full 30 day money back guarantee. No questions asked. If you are not happy for any reason, cancel your Hosteach.com service within 30 days of signup and your full setup fee and monthly costs will be refunded. The only exception to a refund, is if you violate Hosteach.com Terms of Service(TOS). Violations of the TOS usually are due to spamming, hacking, and illegal content. Your account can be cancelled ONLY by cancelling your subscription through the Your Account page . Other methods of cancellation are not valid.

How fast are websites set up?
Hosteach.com strives for a setup time of no more than 12 hours per order. If an order is placed during normal business day hours, orders may be processed in only a few minutes.

Does my website get a control panel?
Yes. Every Hosteach.com web hosting package comes with a web browser based control panel. The control panel includes many features including; email configurations, chat rooms, mailing lists, pre-installed cgi scripts, databases, chat rooms, and much, much, more... The Windows NTT account control panels run on a Red HatT Linux backend, and feature email based features only.

How am I billed?
Hosteach.com invoices you via PayPal Subscription. You can request a monthly statement via email as well, at any time. Hard copy invoices can be mailed for those clients that request such. You will receive an invoice for each service/account order every month on the same day the service was ordered (if it is a monthly sevice). Special arrangements can be made for custom billing requirements. Hosteach.com accepts Visa, Mastercard, American Express, Discover through PayPal. You can opt to not have your credit card charged every month, until you specifically submit a payment form each month. See your Client Page for more details.

How much assistance do you provide for my website?
Hosteach.com will assist you with all support for services provided directly thru Hosteach.com. Hosteach.com will help you with basic settings for your email software and ftp client, as well as assist you with using the web browser control panel. Hosteach.com is not responsible for teaching you how to use another company's products. Example: Hosteach.com will assist you with the settings for using MS FrontpageT, but we will not teach you how to actually use the product itself. You need to contact the software maker in such a situation, who provides tech support for how to use their product. Hosteach.com cannot even attempt to support all the thousands of software products on the market. Hosteach.com will attempt to provide some tech support for the most popular programs our clients use. Hosteach.com is not responsible for assisting with your own programs and cgi scripts. If you choose to install your own programs and cgi scripts on your site, you are responsible fully for installing them. Hosteach.com will provide support for any program or cgi script that we provide pre-installed with your web hosting package. Hosteach.com is not responsible for designing, nor developing, your website, including HTML and/or images. Hosteach.com will attempt to give a quick look at your design/development problem, and offer a suggestion if it is a small issue. Anything complicated relating to design/development is not the responsibility of Hosteach.com

What if the hardware fails?
Hosteach.com stocks replacement parts for all servers. Hosteach.com is always building new servers for our shared hosting clients, as well as our dedicated server clients, so a full inventory of parts is maintained. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. Hosteach.com repairs all failed hardware promptly, to minimize any downtime caused by such.

Are there any hidden costs?
No. All costs are stated plainly on our website. We do not hide fees in fineprint, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat monthly rates per service, are those due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website. Hosteach.com very often will allow you to upgrade your packages to the next size up, should you see an increase in disk space levels or bandwidth usage for the current month, and not want to pay for such additional usage. Disk space usage and availablility, as well as estimated bandwidth usage, is available to you in the majority of the control panel versions included with the hosting packages.

What happens if I decide to leave Hosteach.com?
You are free to leave at any time.

Does my website have their own IP number or is it shared?
This depends on the type of hosting packages you order. Traditionally all Hosteach.com hosting packages come with a shared IP address. Hosteach.com has the ability to issue dedicated IP's based on your needs.

What type of support do you offer? Average Response Time?
Hosteach.com offers support to our clients 24/7/365 via web based ticket system, email, IC. We strive for response times of no more than a few hours. Response times of just a few minutes are quite common during normal business hours. Hosteach.com has recently implemented a web based support ticket system, which integrates all incoming support email into it. The ticket system tracks support inquires by "time waiting" for reponse from the support dept. The Hosteach.com administration carefully monitors that the Hosteach.com support staff maintains a fast response time, with courteous and helpful service.

What are the hardware specs of the servers?
Every server at Hosteach.com has different specifications. Whenever a server reaches what we feel to be the limit, another server is built. Hosteach.com is constantly upgrading the server hardware on our network. If more drive space, memory, or faster processors are needed, they are added in at that time. We only use Dell Poweredge class servers because of their state-of-the-art technology and proven track record. All of our servers currently run on dual Intel 2.8 GHz Xeon processors with 4096 MB of memory.

Can I have adult content on my website?
No, you cannot have adult content on your websites, and volation of this TOS will result in account removal.

May I view your Terms Of Service?
The Hosteach.com terms of service (TOS), including policy and service guidelines, are available online at: http://www.Hosteach.com/legal/tos.html.

How long have you been in business?
The company has been in business since February 16, 2002.

Do you support International domain names and clients?
Hosteach.com can host all international domains on its servers. Hosteach.com can accept foreign clientele, just please be advised that all correspondance must be conducted in English. The client is responsible for handling the registration process of foreign domain name(s). This must be pointed to nameservers on the Hosteach.com network as assigned, or you can use other nameservers and route the domain name to the IP address you are assigned. Hosteach.com cannot handle the foreign domain registration process for you, due to the fact that we do not speak all of the potential foreign languages that may be involved. Hosteach.com will assist you however, with any technical information need to accomplish this.

How do I transfer my domain name?
If you purchase a domain name from Hosteach.com's website then your domain is already setup with the proper nameservers to point to your hosting account. If you are transferring a current domain name. Submit the DNS servers that are sent in your activation email to your current domain name provider.

What if my site breaks your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. Notifications will be sent, if Hosteach.com takes any action on your account.

What if I want to upgrade my website?
You may upgrade or downgrade your Hosteach.com web hosting package at any time. You will be required to pay the difference in the setup fee for your current plan, and the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new monthly fee for the new account package that you select.

How is my website monitored?
Hosteach.com maintains internal and external monitoring systems for every server in the Hosteach.com Data Center. The servers are checked every 5 minutes via network monitoring software. Hosteach.com monitors uptime as well as individual features and services running on each server. Hosteach.com staff is notified via alarms, email, screen popups, and paging, if a problem occurs.

What is the uptime?
Hosteach.com strives to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues (ie...Verizon cutting a fiber line somewhere), backbone peering point issues (ie...UUnet having a router go down in Virginia that wipes out internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If Hosteach.com fails to meet it's 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. Hosteach.com does not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for Hosteach.com, and in turn would only negatively affect the service level Hosteach.com provides to you. "Partial refunds for partial downtime" is our standard policy.

What about software upgrades?
Hosteach.com handles all software upgrades/patches on the shared hosting servers. We fully follow all trends in the industry, and monitor all support/bug announcement groups. If a new bug or security vulnerability is found, Hosteach.com immediately upgrades our systems. Microsoft regularly release patches for the Windows based systems, and Hosteach.com auto-updates the Linux systems every night from security patch websites. As new software is released, including new versions of operating systems, Hosteach.com evaluates the new software. If the software's new version does not have any security issues, or bug problems, the upgrade is implemented.

What if the server my website is on gets hacked or attacked?
Individually hacked websites are rare. If such occurs, usually they are a target for a reason; hate sites, pirated software, etc... Hosteach.com does not host such websites. If such materal is found on a Hosteach.com server, it is deleted immediately and the user's account cancelled. Usually the target is the whole server itself. Hackers usually go after a server just to say that "they did", or to use the server to bounce off of to hack something more important. Rarely are any users' files on the server damaged, erased, or modified. For this reason, once a hacker is detected, a server can usually be cleaned up and the hacker locked back out within a matter of hours. At that time the server is restored to full security levels, as if the hack has never occurred. Most hackers get into a system thru valid user accounts. We recommend you use complicated passwords for your account. Hosteach.com strictly reviews all orders for new clients, to make sure they are legitimate. Unfortunately, some fake orders do get thru the system, and that is one way a hacker can gain initial access. Hosteach.com runs security checks on the servers daily, so even if a hacker does get in, they are found and dealt with quickly. Most hackers are not malicious, they are just playing or testing their abilities. If an individual attacks the whole Hosteach.com Data Center, measures are in place to cut off such floods and attacks automatically at the backbone level and the router level. Hosteach.com also uses firewall technology to fend off most common methods of flooding and attacks to the network.

How is extra bandwidth billed?
Hosteach.com maintains software on every server and on the switches to monitor individual website usage and server-wide usage. Bandwidth is billed per Gigabyte (GB) over your monthly allocation, rounded up to the nearest Gigabyte. Usually between the 3rd and 5th of the month you will receive your bandwidth overage billing, if applicable, for the preceding month's usage.

What is included in my website package?
Hosteach.com provides full hardware, software, support, and system administration for your Hosteach.com shared hosting solution. The software provided includes the operating system, ftp & email software, web server software, and a control panel. Hosteach.com even includes free e-commerce shopping cart software. Everything you need to conduct business on the Internet, or maintain a personal website, is included in your Hosteach.com hosting solution. Hosteach.com will provide basic support on services/software that we provide you with your account. Hosteach.com does not develop your website for you, nor provide tech support on how to use software products that we do not provide to your directly...even if we do support them. We are always more than willing to help you if we can though with external issues, time permitting...

How many sites are currently running on per server?
Hosteach.com does not have a set quantity of domains running on each machine. We find that ten domains can utilize more resources than 200 others. Hosteach.com monitors each server's performance levels and attempts to maintain a low server load average and high cpu availability. As needed, Hosteach.com will upgrade the hardware, to increase server performance. Individual domains that become to much for the server to handle, and utilize too much server resources, are moved to servers set up specifically for such resource intensive accounts.

Can I host more than one domain name per account?
Hosteach.com charges additional fees for every EXTRA (some are included for free) domain name you point to your account. For a domain name that is parked on top of your main domain name, the cost is a $15 one time setup fee. You may use an index.cgi script, to redirect from that domain name to a sub-directory at no additional charge. Hosteach.com charges a $15 setup fee and $3/mo, for every additional domain name parked to a sub-directory. Each additional domain name parked on top, or to a sub-directory, receives one catch-all email POP account or forwarder for all mail to that domain name. Parked domain names do not receive a control panel of their own. Hosteach.com usually recommends the very inexpensive "Small" accounts ($3.95 monthly) instead, due to the fact that they come with their own control panel functionality or the best solution is to signup for reseller plan and setup as much standalone domains as you need.

Why should I choose Hosteach.com as my webhost?
Simple. Hosteach.com maintains one of the most feature rich hosting packages on the market, so advanced that many hosting companies cannot compete. Hosteach.com offers a 30 day full money back guarantee for new clients that sign up...so you really cannot loose by selecting Hosteach.com. Hosteach.com has won several awards for providing some of the most complete hosting packages and support levels available.

How do I get started?
Simple! Just fill out one form....the Account Order form! You will receive details shortly afterwards about how to proceed with your new Hosteach.com Web Hosting Account!